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Front Desk Representative

4 weeks ago

Linthicum Heights, Maryland, United States Remington Hotels Full time

Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at SpringHill Suites Baltimore BWI Airport. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and managing front office operations.

Key Responsibilities

  • Provide warm and welcoming service to guests, ensuring a positive experience throughout their stay.
  • Process room reservations, check-ins, and check-outs efficiently and accurately.
  • Manage cash handling, including receiving payments and making change.
  • Review and block rooms for special requests, ensuring guest satisfaction.
  • Stay up-to-date on hotel rates, discounts, and policies to provide accurate information to guests.
  • Work effectively as part of a team to provide excellent guest service and maintain a clean and organized front office environment.

Requirements

We are looking for a candidate with a high work ethic, self-initiative, and excellent communication skills. You must be able to work varying schedules, including nights, weekends, and holidays. If you enjoy working in a fast-paced environment and providing exceptional customer service, we encourage you to apply.