Front Desk Representative
1 day ago
Job Summary
We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at SpringHill Suites Baltimore BWI Airport. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and managing front office operations.
Key Responsibilities
- Provide warm and welcoming service to guests, ensuring a positive experience throughout their stay.
- Process room reservations, check-ins, and check-outs efficiently and accurately.
- Manage cash handling, including receiving payments and making change.
- Review and block rooms for special requests, ensuring guest satisfaction.
- Stay up-to-date on hotel rates, discounts, and policies to provide accurate information to guests.
- Work effectively as part of a team to provide excellent guest service and maintain a clean and organized front office environment.
Requirements
We are looking for a candidate with a high work ethic, self-initiative, and excellent communication skills. You must be able to work varying schedules, including nights, weekends, and holidays. If you enjoy working in a fast-paced environment and providing exceptional customer service, we encourage you to apply.
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