Associate General Manager

2 weeks ago


Rochester, New York, United States Extended Stay America Full time
Position Overview:
The Assistant General Manager (AGM) plays a pivotal role in supporting the General Manager (GM) or Multi-Unit General Manager (MUGM) in overseeing the daily operations of the hotel. This position is crucial for ensuring optimal performance and continuous enhancement of both guest and associate satisfaction.

Key Responsibilities:
- Actively engage in managing hourly staff, including scheduling, directing, and training.
- Provide leadership to foster a positive work environment and promote exceptional service.
- Ensure adherence to safety and security protocols in line with company standards.
- Drive compliance with company policies and procedures, including timely reporting of safety and security issues.
- Serve as the primary management contact for guest service concerns, resolving issues promptly and escalating when necessary.
- Participate in daily team meetings to encourage continuous improvement and provide necessary guidance.
- Assist in budget management, including labor monitoring and expense control.
- Oversee the purchase order process and ensure timely product ordering and receiving.
- Monitor cash management and compliance with in-house guest balances.

Qualifications:
- Previous experience in the hospitality industry is required.
- High School Diploma or equivalent; relevant experience may substitute for education.
- Strong supervisory skills to manage daily activities of staff.
- Ability to communicate effectively with guests and associates.

Benefits:
- Competitive wages and weekly pay.
- Comprehensive medical, dental, and vision insurance.
- Paid time off and a 401(k) savings plan.
- Employee recognition programs and assistance programs.

At Extended Stay America, we are committed to providing a diverse and inclusive workplace, ensuring that all applicants and associates are treated fairly and without discrimination.

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