General Manager

2 months ago

Rochester, New York, United States Thind Management Full time
Job Description

About the Role

We are seeking a highly motivated and experienced General Manager to oversee the daily operations of our limited-service hotel. As the Standard Bearer, you will be responsible for ensuring the hotel runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved.

Key Responsibilities

  • Hotel Operations
    • Oversee and manage all hotel operations, including front desk, housekeeping, maintenance, and sales.
    • Develop and maintain a positive guest experience procedure, ensuring that all staff and team members provide excellent customer service.
  • Financial Management
    • Monitor financial performance and adjust as necessary to meet revenue and profit goals.
    • Develop and implement operational policies and procedures to improve efficiency and guest satisfaction.
  • Team Management
    • Oversee the recruitment, training, and development of team members, ensuring that they have the necessary skills, knowledge, and tools to perform their duties efficiently and effectively.
    • Create and maintain a positive work environment that fosters teamwork and employee engagement.
  • Inventory Management
    • Manage inventory and order supplies to maintain adequate levels and minimize waste.
  • Leadership
    • Hold regular briefings and meetings with all heads of departments – daily huddles, weekly management meetings, etc.
    • Lead all key property issues including capital projects, customer service, and refurbishment.
  • Customer Service
    • Handling complaints and oversee the service recovery procedures.
  • Reporting and Analysis
    • Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual operating budget, marketing and sales plan, and capital budget.
    • Closely monitor the hotel's daily reports on a daily basis and take decisions accordingly.
  • Revenue Management
    • Maximizing room yield and hotel revenue through innovative sale practices and yield management programs.
  • Communication
    • Establish and maintain a proactive human resource function to ensure employee retention, motivation, training, and development, wage and benefit administration, and compliance with established labor regulations.
    • Implement and maintain effective open-door communication system across all departments.
  • Culture and Compliance
    • Create and maintain the company culture while educating team members about company motto and values.
    • Respond to audits to ensure continual improvement is achieved.
  • Regulatory Compliance
    • Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
    • Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements – understand the government regulations and ensure hotel is at par with all rules and regulations.
  • Decision Making
    • Ensure all decisions are made in the best interest of the hotel and management.
  • Compliance
    • Ensure compliance with all local, state, and federal regulations.

Qualification Standards & Company Requirements

  • 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or MBA is preferred.
  • At least 5-years of experience in the hospitality industry.
  • At least 3-years of experience in hotel management with a proven track of success and knowledge of hotel operations and sales.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to manage and lead a team.
  • Ability to manage financial performance and achieve revenue and profit goals.
  • Present strong understanding of P&L statements and the ability to reach with impactful strategies.
  • Strong organizational and time management skills.
  • Ability to work independently and as a team in a fast-paced environment.
  • Proficient in Microsoft Office and hotel software(s).
  • Must have a flexible work schedule.

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