Safety Operations Supervisor

2 weeks ago

Lahaina, Hawaii, United States Royal Lahaina Resort Full time

Compensation Type:

Yearly Royal Lahaina Resort:

Royal Lahaina Resort is a distinguished name in the hospitality sector, recognized for its innovative approach and exceptional service.

The resort stands out in premier destinations, offering an extensive range of accommodations and services that cater to a diverse clientele. With a commitment to excellence, Royal Lahaina Resort ensures a memorable experience for all guests while maintaining the highest standards of safety and security.

The organization prides itself on its ability to navigate the complexities of the hospitality industry, providing expert support from the initial planning stages through to operational management.

With a seasoned leadership team, the resort is a trusted partner for guests and stakeholders alike, ensuring a seamless and enjoyable stay.



Overview:
The Safety Operations Supervisor is tasked with overseeing the Security Department's daily functions, ensuring a welcoming, efficient, and secure environment for all guests and staff, while safeguarding the physical assets of the resort.

Responsibilities:
• Inspire, mentor, and guide all Security team members in accordance with the resort's standard operating procedures.
• Analyze daily Activity Reports from all security shifts.
• Scrutinize incident reports for clarity and precision.
• Effectively communicate critical information during emergencies to the appropriate management personnel.
• Collaborate with external agencies to fulfill communication requirements.
• Assist in supervising and reviewing investigative processes.
• Develop and implement emergency protocols for various scenarios including fires, natural disasters, and evacuations.
• Actively participate in the Safety Committee.
• Monitor and manage Lost and Found procedures.
• Conduct regular property patrols to maintain visibility and address safety concerns.
• Ensure compliance with local laws and resort policies.
• Facilitate training for all staff on safety and health procedures.
• Maintain the Emergency Response Kit.
• Support Human Resources with quarterly audits of staff areas.
• Aid in the recruitment process for Security personnel, adhering to established procedures.
• Foster a positive work environment and promote ongoing training for Security staff.
• Review and submit Security staff hours for payroll processing.
• Assist in creating employee schedules based on business forecasts and budget guidelines.
• Uphold the resort's policies regarding financial transactions and inventory management.
• Cultivate professional relationships and maintain open communication with all departments.
• Ensure adherence to all resort policies and operational standards.
• Confirm that all Service Standards are acknowledged by Security personnel.
• Maintain communication devices and ensure proper radio etiquette is followed.
• Establish and oversee key control systems.
• Keep an adequate supply of Security office materials.
• Conduct inspections of bags and packages as necessary.
• Perform daily audits of keys and address any discrepancies.
• Assist guests with requests while ensuring their privacy and security.
• Review daily Security logs and Guest Request logs.
• Maintain an organized filing system for all documentation related to security operations.
• Monitor the use of employee entrances.

Qualifications:

Education & Experience:
• Minimum of 2 years of relevant experience in hospitality or a related field.
• Supervisory experience is preferred.
• Proficiency in computer applications including MS Office Suite and relevant software.
• A valid driver's license is required.

Physical Requirements:
• Extended hours may be necessary.
• Heavy lifting may be required, with the ability to exert up to 100 pounds occasionally, and/or up to 50 pounds frequently.
• Must be capable of navigating stairs and responding physically to security threats.

General Requirements:
• Maintain a friendly and approachable demeanor at all times.
• Effective verbal and written communication skills are essential.
• Ability to multitask and prioritize responsibilities effectively.
• Attend all mandatory meetings and training sessions.
• Adhere to the resort's standards for personal appearance and grooming.
• Ensure compliance with safety regulations and operational procedures.
• Be proactive in identifying and resolving issues as they arise.
• Maintain confidentiality of sensitive information.
• Perform additional duties as assigned by management.

Salary Range:
$60,000 - $65,000/year

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