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Hawaiian Luau Operations Supervisor

2 months ago

Lahaina, Hawaii, United States Na Hoaloha Ekolu Full time
Job Overview

Na Hoaloha Ekolu is proud to present an opportunity for an Operations Supervisor for our renowned Luau experience. This role is essential in ensuring that our guests enjoy an authentic Hawaiian cultural experience through exceptional service and hospitality.

Key Responsibilities:

  • Oversee all aspects of guest and employee interactions, ensuring a memorable experience.
  • Train and mentor staff, fostering a collaborative environment.
  • Address and resolve customer feedback and complaints promptly.
  • Support service teams with hands-on assistance as needed.
  • Lead daily briefings with staff to maintain high service standards.
  • Establish effective communication channels with all team members.

Performance Expectations:

  • Ensure that all staff are equipped with the necessary tools to provide outstanding service.
  • Collaborate with co-managers to maintain operational excellence.
  • Conduct training sessions and performance evaluations for service personnel.
  • Adapt service strategies daily to uphold our quality standards.
  • Inspire and motivate staff to deliver exceptional service.
  • Maintain inventory of service-related items and ensure cleanliness of work areas.

Qualifications:

  • At least 2 years of experience in a high-volume restaurant or hospitality setting.
  • Knowledge of Hawaiian cuisine and cultural practices.
  • Proven leadership skills that foster teamwork and enthusiasm.
  • Strong interpersonal skills with a focus on customer relations.
  • Ability to develop and implement effective operational procedures.
  • Experience in training and developing team members.
  • Flexibility to work evenings and adapt to changing schedules.

Personal Attributes:

  • Leadership style that embodies Aloha spirit.
  • Outgoing personality that energizes the team.
  • Excellent communication skills, both verbal and written.
  • Strong organizational and planning abilities.
  • Capable of making informed decisions and solving problems effectively.
  • Able to engage with diverse groups and individuals.

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