Computer Support Specialist

7 days ago


Basking Ridge, New Jersey, United States Fedway Full time

Job Summary:

The Computer Support Specialist/Intern position is an addition to Fedway's Tech Support team that focuses on Help Desk support. This role is responsible for providing technical assistance and support to employees and customers.

Key Responsibilities:

  • Technical Support: Provides technical support for computer hardware and software applications, including configuration and setup of equipment.
  • User Support: Assists users by answering questions and providing support promptly, and provides problem resolution by reassigning or escalating advanced inquiries to appropriate technicians or staff.
  • Reporting and Analysis: Records data to analyze and track problems to the final solution, and prepares and presents reports related to IT problems and help desk activity for management review and action.
  • Communication: Excellent verbal and written communication skills are required to explain technical information in understandable language to nontechnical staff members.

Requirements:

  • Education: Associates Degree or Technical School/Training is required.
  • Experience: 2-3 Years prior work experience is required.
  • Skills: Proficient in Microsoft Windows and Microsoft Office, excellent organizational skills and attention to detail, excellent interpersonal skills, and ability to work independently and self-motivated.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to lift approximately 15 pounds at times.


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