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Bilingual Call Center Representative

1 month ago

Tallahassee, Florida, United States Gainwell Technologies LLC Full time
Role Overview

Gainwell Technologies LLC is seeking a skilled Bilingual Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, leveraging your bilingual skills to resolve inquiries and issues in a timely and professional manner.

Key Responsibilities
  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Utilize bilingual skills to communicate effectively with clients in English and Spanish
  • Collaborate with team members to resolve complex issues and improve customer satisfaction
  • Stay up-to-date on product knowledge and industry trends to provide accurate and informative responses
  • Meet or exceed productivity and quality standards
Requirements
  • Bilingual proficiency in English and Spanish
  • 2+ years of customer service experience in a call center or similar environment
  • Strong problem-solving and communication skills
  • Ability to work in a fast-paced environment and meet productivity standards
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

Gainwell Technologies LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.