Client Service Representative
4 weeks ago
Are you passionate about delivering exceptional service? At Corporation Service Company, we're looking for a talented Client Service Representative to join our team. As a Client Service Representative, you will work directly with our clients and teams to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.
Some of the things you will be doing:
- Receive inbound and make outbound business customer calls
- Provide excellent customer service to both internal and external clients
- Ability to follow up and through with all customer interactions
- Respond promptly to customer inquiries over the phone or electronically
- Organize the workflow to meet customers timeframes and demands
- Recommend process improvements where applicable
- Data entry of client information, electronic filing and retrieval of documents
- Navigate quickly between multiple databases quickly and accurately
- Research and analysis of legal documents
- Manage customer portfolios
- Maintaining and growing existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
What We're Looking For
We're looking for a motivated and detail-oriented individual who has experience working in a call center, customer service, or administrative capacity. You should be an energetic self-starter who thrives in a fast-paced, team-oriented environment. You should have strong prioritization and time-management skills, flexibility and agility, with the ability to multitask. You should also have problem-solving skills, strong computer skills and proficiency in MS Office, Word, and Excel. Salesforce experience is a plus.
Candidates for this position must be eligible to work without sponsorship. We offer a competitive benefits package, including paid time off, medical, dental, and 401(k) plans. We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business.
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