Experienced Guest Service Representative

4 days ago


Tallahassee, Florida, United States Murphco of FL Full time
Job Overview

Murphco of FL is seeking a skilled Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities
  • Process guest check-ins and check-outs, ensuring accurate payment and discount processing.
  • Manage the hotel switchboard, forwarding calls and providing information to guests.
  • Act as a liaison between guests and hotel staff, resolving issues and addressing concerns.
  • Make reservations, ensure accurate quoting of booking, rate, and cancellation policies, and deliver mail, packages, and messages to guests.
  • Count and reconcile bank at the beginning and end of each shift, making regular deposits as required.
Requirements
  • High school diploma or equivalent required.
  • Clerical and cash handling experience necessary.
  • Proficiency in computer and keyboard skills.
  • Excellent verbal communication and customer service skills.
  • Enthusiastic and outgoing personality, with strong interpersonal skills.
Working Conditions

This is a shift-based role, with varying hours dependent on hotel occupancy. Ability to work weekends and holidays is required, with occasional overtime during special events and full occupancy.



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