Healthcare Service Representative
4 weeks ago
Job Title: Healthcare Service Representative
Job Summary:
As a key member of the Capital Health Plan team, the Healthcare Service Representative serves as the initial point of contact for members seeking medical care. This role involves answering phone calls, entering information into the Electronic Health Record (EHR), and managing appointment schedules. The ideal candidate will possess excellent communication skills, a working knowledge of medical terminology, and the ability to work in a fast-paced environment.
Responsibilities:
- Answer phone calls and respond to member inquiries
- Enter information into the EHR system
- Manage appointment schedules and collect fees
- Assist with patient flow through the department
- Perform clerical and administrative support services
Requirements:
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Working knowledge of medical terminology
- Ability to work in a fast-paced environment
Preferred Qualifications:
- Prior medical office experience
- Microsoft Windows experience
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