Bilingual Customer Service Representative
3 weeks ago
Job Summary:
The Bilingual Customer Care Representative will be responsible for making outbound contacts to members and/or providers regarding various issues. This role performs basic administrative/clerical/operational/customer support/computational tasks, typically working on routine and patterned assignments.
Key Responsibilities:
- Perform necessary follow-up with members and/or providers.
- Ensure responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality standards.
- Work independently or with minimal supervision.
Requirements:
- Experience working in a call center environment.
- Minimum 1 year of customer service related experience.
- Bilingual - English, Spanish.
- Intermediate to Advanced skills with Microsoft Office Word, Excel, Outlook, utilizing multiple shared systems, platforms, and ability to troubleshoot/resolve general technical issues.
About Humana:
Humana is committed to putting health first - for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it.
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