Customer Service Ambassador
20 hours ago
We are seeking a skilled Customer Service Representative to join our team at Joan Cravens Construction Inc.
The successful candidate will be responsible for managing customer queries and complaints, processing orders and modifications, and escalating issues across various communication channels.
This is an excellent opportunity for someone who enjoys working with people and providing exceptional customer service in a fast-paced environment.
Job DescriptionThe Customer Service Representative will perform the following duties:
- Manage large volumes of incoming phone calls and respond to customer inquiries in a timely and professional manner.
- Generate sales leads and build sustainable relationships with customer accounts through open and interactive communication.
- Identify and assess customers' needs to achieve satisfaction and provide accurate, valid, and complete information using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas while maintaining high levels of customer satisfaction.
- Handle customer complaints, provide appropriate solutions, and alternatives within time limits; follow up to ensure resolution.
- Maintain records of customer interactions, process customer accounts, and file documents accurately and efficiently.
- Adhere to communication procedures, guidelines, and policies while taking the extra mile to engage customers.
To be successful in this role, the ideal candidate will possess the following qualifications:
- Proven experience in customer support or as a Client Service Representative.
- A track record of over-achieving quota and meeting sales targets.
- Strong phone contact handling skills, active listening, and excellent communication and presentation skills.
- Familiarity with CRM systems and practices, as well as customer orientation and adaptability.
- Ability to multi-task, prioritize, and manage time effectively while maintaining a high level of productivity.
- A high school diploma or equivalent.
The estimated annual salary for this position is $60,000-$80,000 based on industry standards and location.
BenefitsIn addition to our competitive salary, we offer outstanding benefits, including:
- Medical, Dental, Vision, and Prescription plans.
- 401k Match and Tuition Reimbursement Plan.
- Pet Insurance and In-house Wellness Coaches.
- Hundreds of Discounts with popular brands.
At Joan Cravens Construction Inc, we value our employees and strive to create a work environment that is #RidiculouslyFun. We are committed to delivering outstanding customer service and building long-lasting relationships with our clients.
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