E-Commerce Business Insights Analyst

2 weeks ago


Somerset, New Jersey, United States Insight Global Full time

Insight Global is looking for a E-Commerce Business Insights Analyst to join our team. This position will focus on enhancing our Electronic Data Interchange (EDI) sales transactions and will be integral to the US Sales Order Management team.

The successful candidate will be responsible for delivering exceptional customer service to both internal and external stakeholders, facilitating automation processes effectively.

Key Responsibilities:

  • EDI Management: Oversee salesforce cases related to EDI inquiries, modifications, and enhancements according to established protocols. Lead the remediation process for IDOC issues, collaborating with business owners to ensure timely resolutions.
  • Project Support: Assist in EDI implementations, including onboarding new customers and adjusting existing setups within specified timelines. Work closely with external partners to conduct end-to-end testing for both inbound and outbound transactions.
  • Metrics Oversight: Maintain and enhance our Power BI dashboards that track digital capabilities in order management (EDI, SFDC, JJCC, SOM). Identify and troubleshoot errors, collaborating with regional and global teams to develop new metrics as necessary.

At Insight Global, we are dedicated to fostering a diverse and inclusive workplace where individuals can express their authentic selves. We are an equal opportunity employer, and we value all candidates regardless of their background.

Qualifications:

  • A minimum of a bachelor’s degree.
  • At least 2 years of relevant experience.
  • Preferred experience in EDI within the healthcare sector.
  • Experience in creating and maintaining visualization tools such as Power BI or Tableau is highly desirable.
  • Experience in metrics development is preferred.

If you require assistance or a reasonable accommodation due to a disability during the application or recruitment process, please reach out for support.



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