E-Commerce Business Analyst
2 weeks ago
A prominent client is in search of a Digital Commerce Analyst. This position is integral to the US Sales Order Management team, focusing on the maintenance and enhancement of Electronic Data Interchange (EDI) sales transactions.
This role emphasizes delivering exceptional customer service to both internal and external stakeholders, facilitating automation processes effectively. Additionally, the analyst will oversee the metrics suite of Power BI dashboards, providing essential order and inquiry data to empower the business in generating insights and strategic action plans aimed at enhancing customer experience.
Key Responsibilities:
EDI Management
• Manage salesforce cases related to EDI inquiries, modifications, and enhancements according to established guidelines.
• Lead the remediation process for idocs, utilizing business process knowledge to collaborate with business owners to ensure timely resolution of issues.
This role requires decisiveness and the ability to escalate complex requests to the EDI Business Lead when necessary.Project Support
• Assist in EDI implementations, including onboarding new customers and updating existing setups within deadlines. Collaborate with external partners to conduct end-to-end testing for both inbound and outbound transactions.
Metrics Oversight
• Maintain and enhance current Power BI dashboards related to JOM order management digital capabilities (EDI, SFDC, JJCC, SOM). Troubleshoot any discrepancies and work with regional and global partners to develop new metrics as required.
At Insight Global, we are dedicated to fostering diverse and inclusive workplaces where individuals can express their authentic selves daily.
Qualified candidates will be considered for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you require assistance or reasonable accommodation due to a disability during the application or recruitment process, please submit a request.
Qualifications:
• A minimum of a bachelor's degree is required.
• At least 2 years of relevant work experience is necessary.
Preferred Skills:
• Experience with EDI in the healthcare sector is highly desirable.
• Proficiency in creating and maintaining visualization tools (Power BI, Tableau) is preferred.
• Experience in metrics development is advantageous.
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