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E-Commerce Business Analyst
2 months ago
Position Overview:
A client is in search of a skilled E-Commerce Business Analyst to join their team. This role is integral to the US Sales Order Management division, focusing on the enhancement and maintenance of Electronic Data Interchange (EDI) sales processes.
Key Responsibilities:
EDI Management:
- Oversee and manage salesforce cases related to EDI inquiries, modifications, and enhancements, adhering to established protocols.
- Lead the remediation process for idocs, utilizing business process expertise to collaborate with stakeholders and ensure timely resolution of issues.
- Provide guidance in decision-making and escalate complex requests to the EDI Business Lead as necessary.
Project Support:
- Assist in EDI implementations for new clients and modifications to existing setups, ensuring deadlines are met.
- Collaborate with external partners to conduct end-to-end testing for both inbound and outbound transactions.
Metrics Management:
- Maintain and update Power BI dashboards that reflect the digital capabilities of order management (including EDI, SFDC, JJCC, SOM).
- Troubleshoot any discrepancies and work with regional and global teams to develop new metrics as required.
We are dedicated to fostering diverse and inclusive workplaces where individuals can express their authentic selves. We are an equal opportunity employer, committed to ensuring that all qualified candidates receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability, or any other characteristic protected by law.
Qualifications:
- A minimum of a bachelor’s degree.
- At least 2 years of relevant experience.
- EDI experience in the healthcare sector is highly preferred.
- Proficiency in creating and maintaining visualization tools such as Power BI or Tableau is strongly preferred.
- Experience in metrics development is advantageous.
Benefits:
Benefit packages for this position will commence on the 31st day of employment and will include medical, dental, and vision insurance, as well as options for HSA, FSA, and DCFSA accounts, along with access to a 401k retirement plan with employer matching. Employees in this role will also be entitled to paid sick leave and/or other paid time off as mandated by applicable law.
