Patient Billing Support Specialist

2 weeks ago


Frederick, Maryland, United States RCO Presidents Full time
Job Overview

As a vital member of our team at RCO Presidents, you will play a crucial role in enhancing the patient experience through exceptional service in billing support.

Key Responsibilities:

  • Handle incoming calls from patients regarding billing inquiries with a focus on efficiency and professionalism.
  • Address general patient inquiries and provide updates while resolving billing issues accurately.
  • Maintain and update patient demographic and insurance records as necessary.
  • Gather information to facilitate claim payments and re-submit claims to insurance providers.
  • Analyze patient accounts to clarify outstanding balances and provide detailed explanations.
  • Process payments over the phone and assist patients in negotiating payment plans.
  • Clarify insurance company explanations of benefits (EOB) to patients.

Qualifications:

  • A genuine passion for customer service, demonstrating sound judgment and professionalism in all interactions.
  • Strong attention to detail, excellent organizational skills, and the ability to manage multiple tasks effectively.
  • Ability to thrive in a dynamic environment, prioritizing tasks with a structured approach while delivering top-notch customer service.

Essential Requirements:

  • High School Diploma or GED.
  • Experience in a high-volume call center environment.
  • Proficient computer skills with a typing speed of 30+ WPM.
  • Familiarity with medical insurance processes, terminology, and explanations of benefits (EOB).


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