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Patient Services Liaison

2 months ago

Frederick, Maryland, United States Frederick Primary Care Associates Full time

We are seeking a highly skilled and compassionate Patient Services Coordinator to join our team at Frederick Primary Care Associates. As a Patient Services Coordinator, you will play a vital role in ensuring a positive and welcoming experience for our patients.

Key Responsibilities:

  • Greet patients in a polite and inviting manner, creating a comfortable and supportive environment for all individuals.
  • Provide timely and professional phone support, ensuring office efficiency and effective communication.
  • Maintain confidentiality of patient records, adhering to HIPAA standards and company policies to safeguard patient trust.
  • Verify insurance coverage and patient demographics, facilitating accurate billing and medical staff support.
  • Ensure a clean and organized waiting area, enhancing the overall patient experience.

Requirements:

  • High School Diploma or Equivalent
  • 1+ year of customer service experience
  • Experience in the medical field preferred