IT Systems Support Specialist

1 week ago


Frederick, Maryland, United States PD Inc Full time
IT Systems Support Specialist – Helpdesk Analyst

Company: PD INC

Location: Fort Detrick, Maryland

Job Overview: PD INC is on the lookout for an IT Systems Support Specialist to deliver exceptional customer service and technical assistance for various government projects. The role encompasses a range of responsibilities including troubleshooting, system oversight, documentation, and cybersecurity support.

Primary Responsibilities:

  • Providing Customer and Technical Assistance
  • Overseeing System Operations
  • Maintaining Documentation and Reporting
  • Consulting on Optimization Strategies
  • Supporting Information Assurance and Cybersecurity
  • Assisting with Helpdesk and Video Teleconferencing Support

Required Qualifications:

  • Proven experience in customer and IT support roles
  • Familiarity with Microsoft Group Policy management
  • Excellent communication and analytical skills
  • Understanding of IT infrastructure and technologies
  • Certifications such as CompTIA A+, Network+, or Security+ are preferred

Educational Background: A Bachelor's degree in Information Technology, Computer Science, or a related discipline is preferred.

Work Environment: This position is office-based with standard working hours.

Application Process: Candidates are encouraged to submit their resume and cover letter for consideration.

Equal Opportunity Employer: PD INC is committed to diversity and welcomes applications from all qualified individuals.

About PD Inc: PD INC is a leading technology firm providing innovative solutions to government and commercial clients.

Benefits: We offer a competitive salary, 401K, healthcare, paid time off, and additional perks.



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