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IT Support Specialist

2 months ago

Frederick, Maryland, United States Agilent Full time

About the Role

Agilent's multifaceted IT Site Support team is seeking a skilled IT Support Specialist to ensure seamless IT operations in a fast-paced, GMP-regulated environment. As a crucial team member, you will be pivotal in minimizing disruptions, improving efficiency, and supporting critical manufacturing and quality control systems.

Key Responsibilities:

  • Provide onsite IT support, including PC setup, configuration, fix, and user assistance on manufacturing and QC floors.
  • Handle user accounts and ensure Data Integrity setup.
  • Offer first and second-level support to local and remote users, escalating issues as needed.
  • Monitor and run ticket queues, ensuring timely resolution and reassignment.
  • Assist users with IT systems, deliver training, and develop user guides and communication materials.
  • Provide local support to other IT functions without site presence.
  • Perform system administration tasks, including backups and system monitoring.
  • Contribute to IT projects and ensure compliance with GMP regulations and Agilent IT policies.
  • Participate in audits and compliance activities as needed.

Requirements

  • Associate degree or equivalent; MCSE – Desktop Infrastructure or equivalent; HP or equivalent desktop/laptop certification.
  • 4+ years of meaningful experience in onsite IT support.
  • Hands-on experience with helpdesk systems, Windows workstations, MS Active Directory, VPN, Anti-virus, SCCM patching, and MS Office applications.
  • Familiarity with IT technologies such as networking, servers, databases, security, and applications.
  • Proficiency in system administration and user documentation.
  • Experience in a GMP-regulated environment is a plus.

About Agilent

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation.

Pay Range

$89,140

The salary range for this position may differ based on your actual work location.

Eligible for Company Car

No

Benefits in Brief

Travel Required

Occasional

Shift

Day

Duration

No End Date

Job Function

IT