IT Support Specialist
7 days ago
We are seeking a highly skilled IT Support Specialist to join our team at Global Enterprise Services, LLC. As a Technical Support Analyst, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities- Provide IT Support: Offer technical assistance to clients via phone, email, or in-person, resolving issues related to hardware, software, and network connectivity.
- Hardware and Software Support: Install, configure, troubleshoot, and maintain Government Furnished Equipment (GFE) and software, including Microsoft Windows Operating Systems, Microsoft Office 365, and other applications.
- Network Support: Provide physical network touch labor services, such as replacing Ethernet cables and connecting/replacing patch cables, and identify physical switch ports.
- Video Teleconferencing (VTC) Support: Configure and maintain VTC systems, schedule VTC/conference bridge reservations, and facilitate VTC meetings, including document sharing and presentations.
- Information Assurance (IA) Support: Ensure organization-owned equipment/software conform to all IA requirements, execute queries/reports on organization systems/computers, and provide information for Plan of Action and Milestones (POA&M).
- Enterprise Management Tools: Utilize Enterprise provided management tools, such as Microsoft Configuration Manager (MECM), Tanium, Splunk, Active Directory, Group Policy, Assured Compliance Assessment Solution (ACAS), Bomgar, and RDP, to perform tasks outlined within this PWS.
- Scripting and Automation: Be familiar with PowerShell, Batch scripting, and the Microsoft Power Platform.
- Knowledge Base Management: Analyze helpdesk requests and update GSC knowledge base articles for future GSC Tier I/II technician reference.
- Certifications: Possess a CompTIA A+, Network+, or Security+ Certification upon hire.
- Experience: At least 2 years' experience providing customer support and functional/technical IT support.
- Group Policy Management: At least 1-year experience managing Microsoft Group Policy.
Secret clearance required.
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