Patient Care Coordinator

5 days ago


Middleton, Massachusetts, United States Middleton Family Medicine Full time
Job Summary

Middleton Family Medicine is seeking a highly skilled and compassionate Patient Care Representative to join our team. As a Patient Care Representative, you will play a vital role in providing exceptional patient care and support to our patients and families.

Key Responsibilities
  • Provide Excellent Patient Care: Greet patients and visitors, check in patients for appointments, and confirm demographic and insurance information.
  • Manage Patient Records: Update patient records, process patient requests, and track patient medical records for alerts and quality measures.
  • Communicate Effectively: Answer phones, schedule appointments, and manage online portal messages. Escalate questions or issues to clinical resources as needed.
  • Maintain HIPAA Compliance: Understand and maintain HIPAA regulations and patient privacy protocols.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: 1+ years of experience in customer service or a related administrative position, with healthcare experience preferred.
Competencies and Skills
  • Strong Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and clinical staff.
  • Time Management and Organization: Strong time management and organizational skills, with the ability to multitask in a fast-paced office environment.
  • Knowledge of Medical Terminology: Knowledge of medical terminology, procedures, diagnoses, and health insurance.
Why Choose Middleton Family Medicine?

Middleton Family Medicine is committed to providing quality, comprehensive, and compassionate care to our patients. We are a patient-centric organization that values our employees and provides opportunities for growth and development.



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