Guest Services Associate

2 weeks ago

Seattle, Washington, United States Marriott International, Inc Full time
Job Number

Job Category

Rooms & Guest Services Operations

Schedule

Full-Time

Position Type

Non-Management

POSITION SUMMARY
Test communication devices to ensure functionality. Place requested amenities such as rollaway beds and refrigerators in guest accommodations. Deliver additional towels, bathrobes, and other necessities to guest rooms. Provide complimentary toiletries to guests, including toothpaste, razors, and shampoo. Transport items (e.g., messages, mail, packages, flowers, sundry items, gift items) to guest rooms. Deliver rollaway beds, cribs, linens, toiletries, and other requested items to guest rooms. May also deliver food, beverages, or other amenities and assemble takeout orders.


Adhere to all company policies and procedures; report accidents, injuries, and unsafe conditions to management; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; safeguard company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; express gratitude to guests with genuine appreciation.

Communicate with others using clear and professional language. Foster and maintain positive working relationships with colleagues; support team efforts to achieve common goals. Comply with quality assurance expectations and standards. Read and visually verify information in various formats (e.g., small print). Conduct visual inspections of tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for extended periods or throughout the entire work shift. Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Navigate through narrow, confined, or elevated spaces as well as ascend and descend stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No related work experience.

Supervisory Experience:
No supervisory experience.

License or Certification:
None

The pay range for this position is $19.97 to $19.97 per hour.

Employees represented by a union may participate in a union retirement plan, union health plan, and/or Marriott health and welfare benefit plan, depending on union affiliation.

The position also offers discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


At Westin, we are dedicated to empowering guests to regain control and enhance their well-being while traveling, ensuring they can be the best version of themselves.

To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.

We want our associates to embrace their own well-being practices both on and off property.

You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

Be

where you can do your best work,​

begin

your purpose,

belong

to an amazing global​team, and

become

the best version of you.

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