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Guest Services Associate

2 months ago

Seattle, Washington, United States Wyndham Destinations Full time
About the Role

We are seeking a highly skilled Guest Services Associate to join our team at Wyndham Destinations. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences, ensuring seamless registration and check-out processes, and delivering outstanding customer service.

Key Responsibilities
  • Extend warm welcomes to guests from around the world, creating a memorable experience from registration to checkout.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions.
  • Process cash and credit card transactions with accuracy and attention to detail, following established procedures.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures, verifying that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups, ensuring seamless communication and coordination.
  • Provide guests with room rate quotes, responding to inquiries and concerns in a timely and professional manner.
Requirements
  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills, with the ability to read, write, and understand English.
  • Ability to solve problems with minimal supervision, working independently and as part of a team.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment, with strong attention to detail and organization skills.
  • Basic computer and office skills, with proficiency in relevant software and systems.
What We Offer

We offer a comprehensive benefits package, including medical, dental, and vision coverage, flexible spending accounts, life and accident coverage, disability, paid time off, and a 401(k) plan with employer match. Our team members also enjoy access to wellness programs, employee assistance programs, and opportunities for professional growth and development.

Compensation

Generally starting at $20.80 per hour, with the actual hourly rate determined by a variety of factors, including experience, education, skills, training, and work location.