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Guest Services Associate

2 months ago

Seattle, Washington, United States Hilton Hotels & Resorts Full time

Position Overview:
As a Guest Services Associate, your primary role will be to facilitate the seamless check-in and check-out process for our esteemed guests, ensuring an exceptional level of service and contributing to the financial success of the establishment.

Key Responsibilities:
In this role, you will be tasked with:

  • Welcoming guests with a warm and friendly demeanor.
  • Managing reservations and maintaining accurate records.
  • Addressing guest inquiries and resolving any issues promptly.
  • Coordinating with other departments to enhance guest experiences.
  • Ensuring compliance with hotel policies and procedures.

Qualifications:
We seek individuals who are dedicated to providing outstanding hospitality and possess excellent communication skills. A background in the hospitality industry is preferred.