Guest Services Representative

1 week ago

Seattle, Washington, United States Marriott International, Inc Full time
Job Overview

Job Category: Rooms & Guest Services Operations

Position Summary:
As a Guest Services Representative, you will be the first point of contact for our guests, addressing their inquiries and requests through various communication channels including phone, email, and chat. Your role will involve managing the telephone switchboard, facilitating wake-up calls, and ensuring seamless communication by directing calls to the appropriate departments.

Key Responsibilities:
1. Accurately log and relay guest messages and requests.
2. Collaborate with departments such as Housekeeping and Bell Services to resolve guest issues promptly.
3. Provide detailed information regarding room features, hotel amenities, and local attractions.
4. Assist guests with room service orders and point-of-sale transactions.
5. Support guests in accessing internet services and entertainment options in their rooms.

Standards of Conduct:
Maintain a professional appearance and adhere to company policies and procedures. Ensure confidentiality of sensitive information and protect company assets.

Guest Engagement:
Welcome and acknowledge all guests in accordance with company standards. Anticipate and address their service needs, providing assistance to individuals with disabilities, and express genuine appreciation to guests.

Team Collaboration:
Foster positive working relationships with colleagues and contribute to team goals. Uphold quality assurance standards and expectations.

Physical Requirements:
Ability to read and verify information in various formats. Must be able to stand, sit, or walk for extended periods. Capable of lifting and moving objects weighing up to 10 pounds without assistance.

Qualifications:
Education: High school diploma or equivalent.
Experience: No prior experience required.
Supervisory Experience: Not applicable.
Licenses or Certifications: None required.

Compensation:
The pay range for this position is competitive and includes additional gratuities. Employees may also enjoy various benefits including discounts at company properties, commuter benefits, and childcare discounts.

Commitment to Diversity:
Marriott International is an equal opportunity employer, dedicated to fostering a diverse workforce and an inclusive culture. We are committed to non-discrimination on any protected basis.

Company Mission:
At Marriott, we strive to empower our guests to enhance their well-being while traveling. We seek passionate associates who are dedicated to bringing our brand's unique offerings to life.

  • Guest Services Representative

    2 weeks ago

    Seattle, Washington, United States Comfort Inn Full time

    Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the position of Guest Services Representative at Comfort Inn may be the perfect opportunity for you. In this role, you will be the first point of contact for our guests, managing their reservations and ensuring a pleasant stay. Key Responsibilities...

  • Guest Services Representative

    1 week ago

    Seattle, Washington, United States Bmihospitality Full time

    Guest Services Representative Position at BmihospitalityWe are looking for a dedicated and customer-focused Guest Services Representative to become part of our team at Bmihospitality. If you possess a minimum of one year of experience in hospitality guest relations and take pride in delivering outstanding service, we encourage you to explore this...

  • Guest Services Representative

    1 week ago

    Seattle, Washington, United States Hilton Worldwide Full time

    Position Overview - Guest Services RepresentativeThe Guest Services Representative plays a crucial role in the Front Office Team, ensuring that guests receive exceptional service throughout their stay. This position involves working mixed shifts, including evenings and overnight hours, to accommodate the needs of our guests.Key Responsibilities:Welcome and...

  • Guest Services Representative

    1 week ago

    Seattle, Washington, United States Marriott Hotels & Resorts Full time

    Join Our Esteemed Hospitality Team At Marriott Hotels & Resorts, we pride ourselves on delivering an extraordinary experience for our guests. As a Guest Services Representative, you will play a pivotal role in ensuring that every visitor enjoys a seamless and memorable stay.Your responsibilities will include:Providing outstanding service at the Front Desk,...

  • Guest Services Representative

    2 weeks ago

    Seattle, Washington, United States Marriott Hotels & Resorts Full time

    Join Our Esteemed Hospitality Team At Marriott Hotels & Resorts, we pride ourselves on delivering a remarkable and distinct experience for our guests. As a **Guest Services Representative**, you will play a vital role in ensuring that every visitor enjoys a seamless and enjoyable stay.Your responsibilities will include:Providing outstanding service at the...

  • Guest Services Representative

    2 weeks ago

    Seattle, Washington, United States Hilton Worldwide Full time

    Position Overview - Guest Services RepresentativeThe Guest Services Representative plays a vital role in ensuring an exceptional experience for all guests at Hilton Worldwide. This position requires flexibility to work mixed shifts, including evenings and overnight hours, particularly on weekends.Location:Hilton WorldwideClassification:Full-TimeShift...

  • Guest Services Representative

    2 weeks ago

    Seattle, Washington, United States Reside Full time

    Reside stands as a frontrunner in the alternative accommodations sector, skillfully merging the characteristics of hotels and apartments. With a presence in over 200 cities across the United States and 130 international locations, the Reside family of brands offers comprehensive logistics-based housing solutions that blend the personalized service of a...

  • Overnight Guest Services Representative

    2 weeks ago

    Seattle, Washington, United States Kimpton Hotels & Restaurants Full time

    Position OverviewThe Overnight Guest Services Representative plays a vital role in ensuring a seamless experience for our guests during their stay. This position involves managing guest check-ins and check-outs, handling PBX operations, and providing exceptional service throughout the night.Key ResponsibilitiesWelcome guests with a warm and professional...

  • Hotel Guest Service Representative

    4 days ago

    Seattle, Washington, United States BMI Hospitality Management Full time

    Job Summary:The Guest Service Representative will be responsible for providing exceptional customer service to hotel guests, ensuring a positive and memorable experience. This role will involve greeting and checking in guests, responding to inquiries, and resolving any issues that may arise during their stay.Key Responsibilities:Guest Check-In and Check-Out:...

  • Guest Services Representative

    2 days ago

    Seattle, Washington, United States Le-Vel Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Le-Vel. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Interactions: Handle all guest interactions with the highest...

  • Guest Services Representative

    1 week ago

    Seattle, Washington, United States La Quinta Inn & Suites By Windham Seattle Sea Full time

    We are looking for a motivated, reliable, and customer-focused individual to fill the role of Front Desk Agent at La Quinta Inn & Suites By Windham Seattle Sea. The ideal candidate should possess flexible availability, including the ability to work weekends and holidays. POSITION OVERVIEW: Responsible for providing exceptional sales and customer service...

  • Guest Services Representative

    2 weeks ago

    Seattle, Washington, United States Bmihospitality Full time

    Front Desk Agent Role at BmihospitalityWe are looking for a dedicated and service-oriented Front Desk Agent to enhance our guest experience at Bmihospitality. The ideal candidate will possess a minimum of one year of experience in hotel guest services and a passion for delivering outstanding customer care.Key Responsibilities:Welcome and check-in guests...

  • Guest Services Representative

    2 weeks ago

    Seattle, Washington, United States La Quinta Inn & Suites By Windham Seattle Sea Full time

    We are looking for a motivated, reliable, and customer-focused individual to fill the role of Front Desk Agent at La Quinta Inn & Suites By Wyndham Seattle Sea. The ideal candidate should possess flexible availability, including the ability to work weekends and holidays. POSITION OVERVIEW: Responsible for providing exceptional sales and customer service...

  • Guest Services Representative

    1 week ago

    Seattle, Washington, United States La Quinta Inn & Suites By Windham Seattle Sea Full time

    We are looking for a motivated, reliable, and customer-focused individual to fill the role of Front Desk Agent at La Quinta Inn & Suites By Wyndham Seattle Sea. The ideal candidate should possess flexible availability, including the ability to work weekends and holidays. POSITION OVERVIEW: Responsible for delivering exceptional sales and customer service...

  • Guest Services Representative

    2 weeks ago

    Seattle, Washington, United States Paramount Hotel Seattle Full time

    Job OverviewCompany IntroductionParamount Hotels is a distinguished boutique hotel collection known for its properties in various prime locations. Our mission is to deliver exceptional service combined with a contemporary flair, ensuring personalized experiences for every guest. We are proud of our growth journey and our unwavering commitment to excellence...

  • Guest Services Representative

    1 week ago

    Seattle, Washington, United States CSM Corporation Full time

    Position Title: Front Desk Agent | Full Time | Part TimeJob Category: Front OfficeRequisition Number: FRONT004887Job Overview:As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere.Key Responsibilities:Anticipate and respond to guest inquiries with a friendly...

  • Guest Services Representative

    2 weeks ago

    Seattle, Washington, United States Residence Inn Tukwila Full time

    Compensation Type: Hourly Company Overview: Residence Inn Tukwila is a leading name in the hospitality sector, known for its commitment to providing exceptional service and a welcoming atmosphere. Our hotel is dedicated to ensuring that every guest enjoys a comfortable and memorable stay, backed by a strong portfolio of properties and a reputation for...

  • Guest Services Representative

    2 weeks ago

    Seattle, Washington, United States Marriott Hotels & Resorts Full time

    Join Our Hospitality Team At Marriott Hotels & Resorts, we are dedicated to providing an exceptional experience for our guests. As a **Front Desk Agent**, you will play a crucial role in ensuring that every visitor feels welcomed and valued. Your responsibilities will include:Providing outstanding service at the Front DeskEngaging with guests in a warm and...

  • Guest Services Representative

    2 weeks ago

    Seattle, Washington, United States Bmihospitality Full time

    Front Desk Agent Role at BmihospitalityWe are looking for a dedicated and customer-focused Front Desk Agent to be part of our esteemed establishment at Bmihospitality. If you possess a minimum of one year of experience in hospitality guest services and have a passion for delivering outstanding service, we encourage you to consider this opportunity.Position...

  • Guest Services Representative

    2 weeks ago

    Seattle, Washington, United States CSM Corporation Full time

    Position Title: Front Desk AgentEmployment Type: Full Time / Part TimeJob Category: Front OfficeOverview:As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a welcoming and professional atmosphere. Your role is crucial in delivering exceptional service and creating memorable experiences.Key Responsibilities:Greet and assist...