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Guest Services Coordinator

2 months ago

Seattle, Washington, United States The Neiders Company Full time
Job Overview

About Us:

The Neiders Company, established in 1989, is a comprehensive real estate investment firm based in Seattle, Washington. We manage and operate over 85 apartment communities across the Pacific Northwest and Southwestern United States, with additional markets under evaluation.

Our establishment, situated in a vibrant yet challenging area, is committed to providing exceptional customer service, even in difficult circumstances. We are looking for a dedicated Guest Services Coordinator (Leasing Agent) who excels in demanding environments and is devoted to maintaining the highest standards of accountability and customer service excellence.

Key Responsibilities

1. Guest Relations:

  • Facilitate guest check-in and check-out processes with efficiency.
  • Address guest inquiries, requests, and complaints in a prompt and professional manner.

2. Customer Service:

  • Exhibit a positive and cheerful demeanor, even in challenging situations, to ensure a pleasant experience for guests.
  • Provide proactive assistance and tailored recommendations to enhance the guest experience.

3. Safety Management:

  • Adhere to safety and emergency protocols, reporting any suspicious activities to management.
  • Monitor access and maintain vigilance to ensure the safety of guests and staff.

4. Tenant Relations:

  • Handle difficult tenants with patience and diplomacy, collaborating with security when necessary.
  • Consistently enforce property policies and address issues calmly and professionally.
  • Document incidents involving challenging tenants and report them to management.

5. Reservations and Billing:

  • Assist guests with reservation inquiries and modifications.
  • Process guest payments accurately and securely, ensuring confidentiality of guest information.

6. Communication & Multitasking:

  • Maintain effective communication with other hotel staff and departments.
  • Relay important information, updates, and guest requests promptly.
  • Manage multiple tasks simultaneously and prioritize effectively to ensure smooth operations.
Qualifications
  • High school diploma or equivalent.
  • Preferred minimum of 3 years' experience in a hotel front desk or similar customer service role.
  • Strong communication and interpersonal skills.
  • Ability to remain calm and composed in high-pressure situations.
  • Knowledge of security procedures and emergency protocols is advantageous.
  • Proficiency in using computer systems and hotel management software.
  • Ability to work independently and collaboratively within a team.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
Benefits and Perks

We understand that compensation and benefits are crucial for our associates and their families. We offer a comprehensive range of rewards to meet diverse needs, including:

  • Full suite of benefits, including Medical, Dental, Vision.
  • Matching 401K.
  • 15 days of PTO.
  • 6 days Paid Holidays + 1 Floating Holiday.
  • Housing discounts at TNC properties.
  • Perks & Rewards through various programs.
  • Employee Assistance Program.
  • Opportunities for Advancement.
  • Supplementary Discounts through various providers.

If you are ready to embrace the challenges and rewards of working in a dynamic environment where exceptional customer service is paramount, we encourage you to consider this opportunity.