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Guest Services Associate

2 months ago

Seattle, Washington, United States Travel + Leisure Full time
Deliver Exceptional Guest Experiences

We are seeking a skilled Guest Services Associate to join our team at Travel + Leisure Co. As a key member of our hospitality team, you will be responsible for providing warm welcomes, excellent service, and contagious smiles to our guests from around the world.

Key Responsibilities:

  • Extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
  • Process cash and credit card transactions strictly following established procedures.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes.
  • Respond to guest inquiries and concerns as quickly and completely as possible.

Requirements:

  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write and understand English.
  • Ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.

Benefits:

  • Comprehensive health and welfare benefits, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, and more.
  • 401(k) with employer match (subject to eligibility requirements).
  • Wellness program and Employee Assistance Program.

Compensation:

Generally starting at $20.80 per hour, with the actual hourly rate set based on a variety of factors, including experience, education, skills, training, and work location.