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Guest Services Associate

2 months ago

Seattle, Washington, United States Travel + Leisure Full time
About Us

At Travel + Leisure Co., we're dedicated to delivering exceptional vacation experiences for millions of travelers worldwide. Our mission is to put the world on vacation, and we're looking for talented individuals to join our team.

Job Summary

We're seeking a Guest Services Associate to provide warm welcomes, excellent service, and contagious smiles to our guests. As a key member of our team, you'll be responsible for guiding guests through the registration process, issuing unit keys, and providing information about our resort and nearby attractions.

Key Responsibilities
  • Provide exceptional customer service and create memorable experiences for our guests.
  • Process cash and credit card transactions accurately and efficiently.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.
Requirements
  • Professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write, and understand English.
  • Ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.
Benefits

We offer a comprehensive range of benefits to our associates, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, sick leave, and a 401(k) plan with employer match. We're committed to supporting the well-being of our associates and their families.

Compensation

Generally starting at $20.80 per hour, the actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.