Store Manager in Training

7 days ago

Glastonbury, Connecticut, United States GNC Full time
Job Summary

We are seeking a highly motivated and detail-oriented Store Manager in Training to join our team at GNC. As a key member of our retail operations team, you will be responsible for learning the overall operations of a retail store and gaining knowledge and competency in financial processes required to manage a retail store.

Key Responsibilities
  • Facilitate an exceptional customer service experience through all channels of interaction by following GNC's prescribed selling methods; meet or exceed all corporate set goals, expectations, and key performance indicators.
  • Drive GNC's loyalty programs and incentives for successful engagement of customers.
  • Monitor best sellers, identify product demand, and update management regarding trends.
  • Facilitate community engagement and client loyalty through innovative and creative outreach.
  • Read all merchandising bulletins to understand product assortment and answer product questions based on Company-approved information.
  • Supervise and lead store team under management guidance; communicate sales targets and drive team performance; provide feedback and support succession planning of high performers by communicating team performance to management.
  • Review all training resources and complete assigned modules to understand product assortment and answer product questions based on Company-approved information.
  • Ensure company assets are protected and not exposed to risks and conflicts of interest.
  • Partner with management to handle escalated customer service issues; support management in monitoring store's Loss Prevention activities and escalate concerns.
  • Keep store clean and uncluttered.
  • Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures.
  • Learns to independently:
    • Lead staffing and training initiatives.
    • Manage work schedules within established budgets for optimal store coverage.
    • Hire, train, and discipline employees.
    • Implement planograms and the Visual Playbook in an accurate and timely manner, ensuring GNC's standard of store presentation.
    • Manage store inventory within GNC guidelines: receive, check, and shelve all merchandise orders in support of the customer experience in store, as well as for omni-channel customers being serviced through Buy Online Pickup in Store or Ship from Store.
    • Adhere to GNC's quality control program for stock rotation, infestation control, outside inspections, and all maintenance problems; including but not limited to regularly performing Product Cleaning and Rotation, for reviewing and addressing expiration dates, and adjusting on-hands.
    • Ensure total compliance for all store operations policies; ensuring execution of omni-channel initiatives including product subscriptions (Routines), Ship from Store, and Buy Online Pickup in Store.
    • Independently perform complex duties, including but not limited to people management, store operations, inventory management, merchandising, loss prevention, selling, and leading others in selling skills development.
  • Additional duties as assigned.
Supervisory Responsibilities

Responsible for supervising a team of employees.

Physical Aspects/Work Environment

Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.

Regularly/Occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in the work environment is usually low/moderate.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

Qualifications

Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.

2+ years of retail sales experience and prior management/supervisory experience preferred.

High degree of proficiency in MS Office Suite, Outlook, and Internet applications.

Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills.

Strong verbal and written communication skills (including analysis, interpretation, and reasoning).

Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.

Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

Ability to work with and influence subordinates, peers, and senior management.

Self-motivated with critical attention to detail, deadlines, high sense of urgency, and reporting.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to read, write, and comprehend simple instructions, short correspondence, and memos.

Ability to work overtime as necessary.

Must be available to work evenings, weekends, and holidays.

Must have current driver's license.

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