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Guest Services Supervisor

2 months ago

Coral Springs, Florida, United States Wyndham Hotels & Resorts Full time

Position Title: Front Desk Supervisor

Location: Coral Springs, FL, US

Company Overview: Wyndham Hotels & Resorts is a prominent hotel franchisor and management entity, boasting a diverse portfolio of brands and properties worldwide.

Role Overview: The Front Desk Supervisor plays a crucial role in overseeing the front desk operations, ensuring that guests receive exceptional service and support. This position involves interacting with a variety of individuals, including guests, potential guests, and team members, to create a welcoming environment.

Key Responsibilities:

  • Supervise daily front desk operations and manage guest interactions.
  • Assist in creating staff schedules and ensure adherence to operational protocols.
  • Conduct training for front desk personnel in customer service and operational procedures.
  • Handle administrative tasks such as daily reporting and financial transactions.
  • Maintain cleanliness and organization of the front desk area.
  • Ensure compliance with safety and security procedures regarding guest information and property access.

Qualifications:

Education: High school diploma or equivalent is required. Proficiency in English is essential.

Experience: Previous experience in hospitality or customer service is necessary, with supervisory experience preferred.

Physical Requirements: Ability to stand for extended periods, lift up to 20 pounds, and perform various physical tasks as needed.

Skills: Strong communication and interpersonal skills, ability to work under pressure, and proficiency in basic office software.

Work Environment: The role requires flexibility in scheduling, including the possibility of working evenings, weekends, and holidays.