Client Services Receptionist

1 week ago


Austin, Texas, United States Quest Trust Company Full time

Position: Front Desk Receptionist

Location: Austin, Texas

Experience Level: Entry-level

Compensation: $15 - $20 / hr

About Quest Trust Company:

At Quest Trust Company, we are dedicated to providing an exceptional work environment that emphasizes excellence, ambition, collaboration, and a positive workplace culture. We prioritize education and training, alongside consistent mentorship, to foster a philosophy of innovation, integrity, hospitality, and growth. This commitment enables us to remain competitive in any market.

Incentives:

  • $500.00 sign-on bonus upon successful completion of New Hire Review
  • Flexible work-from-home options as approved by management
  • Opportunities for internal promotions and career advancement
  • Comprehensive growth and development prospects
  • Health Insurance available after 60 days of full-time employment
  • Parental Leave after one year of service
  • 7 Paid Holidays
  • 48 hours of personal time annually
  • 401(k) plan eligibility after one year of service
  • 10 paid vacation days after one year of service
  • 15 paid vacation days after five years of service
  • Complimentary snacks and beverages for staff
  • Quarterly team-building events and more

Key Responsibilities:

As the initial point of contact for our office, the Front Desk Receptionist must demonstrate a strong work ethic, exceptional organizational skills, and the ability to thrive in a fast-paced environment. This role requires excellent verbal and written communication skills, a friendly demeanor, a positive attitude, and a strong focus on customer service. The Front Desk Receptionist will engage daily with clients, manage a multi-line telephone system, oversee front desk emails, maintain common areas, and fulfill additional responsibilities as outlined below.

  • Greet visitors warmly, both in person and over the phone
  • Handle incoming phone calls, screening and directing them appropriately
  • Take and relay messages; check and respond to voicemails
  • Process incoming faxes efficiently
  • Adhere to established procedures, rules, and regulations
  • Collaborate with the Logistics department to manage incoming and outgoing mail
  • Assist the marketing team by preparing and organizing promotional materials for educational sessions
  • Act as the director of first impressions, interacting with clients and staff daily
  • Cross-train in the Logistics/mailroom department

Qualifications:

Education: High School Diploma required

Experience: Minimum of 1 year of relevant experience preferred

Skills:

  • Professional appearance and demeanor
  • Familiarity with Salesforce or similar CRM platforms preferred
  • Strong time management skills with the ability to prioritize tasks
  • Ability to work effectively in a team environment
  • Willingness to embrace growth and new challenges
  • Outstanding customer service skills
  • Adaptability to changing situations
  • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
  • Typing speed of 55-60 WPM (please attach proof of results with resume)

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