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Receptionist - Community Support

2 months ago

Austin, Texas, United States Foundation Communities Inc Full time
Job Overview

Position Summary: The Receptionist - Community Support plays a crucial role in managing daily activities at supportive housing facilities during evening and weekend hours. This position involves engaging with residents and visitors, enforcing community guidelines, delivering exceptional customer service, and performing various administrative and receptionist tasks, all while ensuring the safety and security of the premises. This role serves as a representative of Foundation Communities and is pivotal in maintaining property operations during assigned shifts.

Work Schedule: The work schedule is flexible based on the availability of the receptionist, with a minimum requirement of one 8-hour shift weekly. The role requires adaptability to assist at multiple locations, with evening shifts typically running from 4:00 PM to 12:00 AM.

Key Responsibilities:

  • Perform administrative and receptionist duties, including answering phone calls, addressing property inquiries, and managing email correspondence.
  • Deliver outstanding customer service to the resident community.
  • Communicate community rules and lease agreements to residents effectively.
  • Address resident concerns and emergencies as they arise.
  • Respond to urgent situations and liaise with appropriate authorities when necessary.
  • Document incidents and prepare shift reports as required.
  • Oversee the sign-in/sign-out process and verify guest identification.
  • Submit maintenance requests for unit repairs and other needs.
  • Monitor surveillance systems and report any suspicious activities.
  • Maintain confidentiality regarding all resident information and records.

Minimum Qualifications:

  • High school diploma or GED equivalent.
  • Reliable transportation in good working condition.
  • Strong interpersonal, time management, and communication skills.
  • Ability to exercise sound judgment and maintain composure.
  • Proven ability to interact positively with residents, staff, volunteers, and supervisors.
  • Positive attitude, integrity, and trustworthiness.
  • Proficient in using computers and mobile devices.
  • Effective verbal and written communication skills in English.

Preferred Qualifications:

  • Bilingual abilities in English and Spanish, Arabic, or Pashto are advantageous.

Working Environment:

This role may involve exposure to potentially infectious materials, and training along with personal protective equipment will be provided for any necessary clean-up tasks.

Physical Demands:

The position requires prolonged periods of sitting while using a computer, the ability to navigate multiple flights of stairs daily, and the capacity to lift items weighing up to approximately 30 pounds.

Compensation:

The hourly wage for this position is $17.51.

Foundation Communities offers a comprehensive benefits package, including employer-sponsored health benefits, a 401(k) investment plan, an Employee Assistance Program, and paid time off for vacations, holidays, and sick leave.

Foundation Communities is committed to equal opportunity employment. All qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, or gender identity.