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Service Receptionist Coordinator

2 months ago

Austin, Texas, United States AutoNation Full time

AutoNation's Service Receptionist Role

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make informed decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.

Our company has a strong commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. We strive to create a diverse, equitable, and inclusive environment in our workplace and the services we provide.

Key Responsibilities:

  • Establish relationships with customers and schedule appointments for the Service Department.
  • Ask customers qualifying questions to uncover needs and direct calls appropriately.
  • Ensure that service consultants receive messages promptly.
  • Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant.
  • Provide reporting to dealership management.
  • Collect retail charges from customers in cash, check, or authorized charge account.
  • Provide customers with the proper change and/or receipt.
  • Properly process and document charge purchases according to the policies established by the Controller.
  • Close all internal repair orders promptly and route to Billing Clerk for processing.
  • File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files.

Requirements:

  • High School Diploma or Equivalent.
  • One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience.
  • Ability to read, write, add, subtract, divide, and comprehend written instructions and information.
  • 6-12 months previous work experience (preferred).
  • Demonstrated customer service skills.
  • Demonstrated communication and interpersonal skills.
  • Previous industry experience (preferred).

Benefits and Perks:

  • Competitive compensation and 401k matching.
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Exclusive RX Pet program offering discounts on medications.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
  • Access amazing deals and discounts through our website with offers from top providers and retailers.
  • Join our mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.