Hotel Front Desk Representative
2 months ago
Job Summary:
Crestview Management, LLC is seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.
Key Responsibilities:
- Guest Services: Greet and check-in guests, respond to their inquiries, and resolve any issues in a timely and professional manner.
- Room Assignments: Assign rooms to guests, handle room changes, and ensure that all rooms are clean and ready for occupancy.
- Payment Processing: Process payments, manage room charges, and maintain accurate records.
- Communication: Answer phone calls, respond to guest inquiries, and communicate with other departments to ensure seamless service delivery.
- Problem-Solving: Resolve guest complaints and concerns in a professional and courteous manner.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: Previous experience in customer service or hospitality preferred.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office and hotel reservation software.
Benefits:
Crestview Management, LLC offers a competitive wage, comprehensive benefits package, and opportunities for career growth and development.
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