Resident Services Compliance Specialist

4 weeks ago

Richmond, Virginia, United States Avenue5 Residential Full time

Job Title:
Resident Services Compliance Specialist

Schedule:
Monday- Friday 8:30AM - 5:00PM

Avenue5 Residential is seeking an experienced Leasing Consultant to join our dynamic team at Colonial Ridge. This role is responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

Key Responsibilities:

  • Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all.
  • Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
  • Orients prospective and current residents to the property.
  • Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
  • Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
  • Follows up with all prospective residents via phone, mail or email.
  • Converts phone traffic into scheduled appointments with prospective residents in order to tour the property.
  • Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
  • Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents.
  • Assists with ongoing resident relations throughout the occupant's tenancy by ensuring requests are responded to promptly and accurately.
  • Assists with processing work order requests for residents and ensures work is completed in a timely manner.
  • Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
  • May be asked to assist with planning and implementing resident activities in order to increase resident retention.

Requirements:

  • Excellent customer service and interpersonal skills with the ability to relate to others.
  • Prior experience in Yardi Voyager or another equivalent system is preferred.
  • Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
  • Sensitivity to confidential matters is required.
  • Capability to read, write, comprehend, and converse in English.
  • Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.

Working Conditions:

  • Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.
  • Required to maintain a regular schedule which may require working overtime, weekends and non-traditional holidays.
  • Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, and fire.
  • Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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