Resident Services Compliance Specialist

4 weeks ago

Richmond, Virginia, United States Avenue5 Residential Full time

About the Leasing Consultant Role at Avenue5 Residential

We are seeking a talented Leasing Consultant to join our team at Avenue5 Residential. As a Leasing Consultant, you will be responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals.

The ideal candidate will have excellent customer service and interpersonal skills, with the ability to relate to others. Prior experience in Yardi Voyager or another equivalent system is preferred. Basic level knowledge with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel, is also required.

Key Responsibilities:

  • Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all.
  • Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
  • Ensures model apartments are in touring condition.
  • Orients prospective and current residents to the property.
  • Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
  • Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
  • Follows up with all prospective residents via phone, mail, or email.
  • Converts phone traffic into scheduled appointments with prospective residents in order to tour the property.
  • Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
  • Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents.
  • Completes weekly leasing reports in accurate and timely fashion.
  • Ensures all open and close procedures are completed daily.
  • Assists with ongoing resident relations throughout the occupant's tenancy by ensuring requests are responded to promptly and accurately.
  • Responsible for shopping competitive properties.
  • Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
  • Assists with processing work order requests for residents and ensures work is completed in a timely manner.
  • Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
  • May be asked to assist with planning and implementing resident activities in order to increase resident retention.

Requirements:

  • High school diploma is required.
  • Minimum of one year of previous sales experience is preferred.
  • One year of previous residential leasing experience at affordable sites is preferred.
  • Excellent customer service and interpersonal skills with the ability to relate to others.
  • Prior experience in Yardi Voyager or another equivalent system is preferred.
  • Basic level knowledge with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
  • Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
  • Sensitivity to confidential matters is required.
  • Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
  • Ability to relay technical concerns with adequate detail, quickly and accurately.
  • Capability to read, write, comprehend, and converse in English.
  • Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
  • Strong organizational and time-management skills.
  • Ability to cope with and defuse situations involving angry or difficult people.
  • Must maintain a valid driver's license, clean driving record, and current auto insurance is required.
  • Must comply with all safety requirements.

About Avenue5 Residential

Avenue5 Residential is a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

  • Listen to our associates, recognize them, and give them room to grow.
  • Invest in our associates to help them become the best version of themselves.
  • Approach every important decision with our associates in mind.
  • Celebrate our associates' successes and encourage them to raise the bar even higher.

Equal Employment Opportunity/Affirmative Action Employer

Avenue5 Residential is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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