Customer Service Representative
1 day ago
The Call Center Representative is responsible for providing exceptional customer service to clients/drivers by answering all calls and recording interviews into the computer or directing callers to appropriate departments.
Key Responsibilities:- Answer Calls: Respond to customer inquiries in a professional manner, directing non-rental or claim calls to the appropriate department or person.
- Provide Assistance: Talk with clients/drivers by phone to assist them with obtaining a rental vehicle, reporting an accident or glass claim, and help with receiving roadside assistance.
- Back Up Operator Calls: Assist with answering calls when other operators are unavailable.
- Input Information: Obtain all required information from callers and accurately input it into the computer system.
- Locate Rental Agencies: Find the nearest rental agency or body shop and provide clients/drivers with necessary information.
- Deal with Vendors: Handle any outside vendor problems or questions as necessary.
- Communicate with Clients: Contact clients to receive approval for rental upgrades, drop fees, or other requests outside of client parameters.
- Assist with Claims: Assist clients/drivers with questions or problems relating to their car rental or claim, referring them to the proper department or management as needed.
- Back Up Fax/Email Claims: Back up all fax/email claims submitted.
- Communicate Professionally: Communicate with all contacts in a highly professional and courteous manner at all times.
- Assist Other Departments: Assist other departments as necessary with projects.
- Send Loss Notices: Send loss notices on non-drivable vehicles.
- Handle Notifications: Handle notifications on serious injuries/fatalities as needed based on client parameters.
- Assign Body Shops: Assign body shops for non-drivable vehicles when necessary.
- Arrange Rental Cars: Arrange for rental cars and confirm reservations when In-house Enterprise Representatives are unavailable or after 4:50pm.
- Transfer Phone Lines: Ensure proper transferring of phone lines.
- Close Down Office: Make sure the office is closed down properly prior to locking up.
- 1+ year experience in an office, customer service, or call center environment.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or similar software.
- HS Diploma Required.
- Must be 18+ years of age.
- Prolonged periods sitting at a desk and working on a computer.
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