Insurance Claims Adjuster

2 months ago


Grand Rapids, Michigan, United States The Hanover Insurance Group Full time

JOB SUMMARY: Claims Investigator

The Hanover Insurance Group is looking for a dedicated Claims Investigator to become part of our dynamic team. In this position, you will play a crucial role in examining, negotiating, and settling insurance claims while adhering to policy stipulations and legal standards. Your primary responsibilities will include collecting claim information, assisting insured clients and claimants throughout the claims journey, and managing claims that necessitate detailed investigation and evaluation.

KEY RESPONSIBILITIES:

  • Acquire and uphold the required adjuster licenses
  • Manage complex claims and oversee assignments
  • Utilize discretion and independent judgment in the claims process
  • Evaluate and negotiate claims, including the interpretation of commercial coverage
  • Detect potentially fraudulent claims
  • Conduct recorded statements and collaborate with the Special Investigations Unit

REQUIREMENTS:

  • Bachelor's Degree or equivalent professional experience
  • 1-3 years of pertinent experience
  • Exceptional customer service and organizational capabilities
  • Strong written and verbal communication skills
  • Familiarity with paperless claims systems

CAREER DEVELOPMENT AND BENEFITS:

At The Hanover Insurance Group, we are committed to fostering the growth and advancement of our employees. We provide a comprehensive benefits package that includes medical, dental, vision, and life insurance, 401K matching, tuition reimbursement, paid time off, and flexible work options. Join us to elevate your career to the next level.



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