Senior PIP Claims Adjuster

5 days ago


Grand Rapids, Michigan, United States The Hanover Insurance Group Full time
Job Title: Senior PIP Adjuster

The Hanover Insurance Group is seeking a highly skilled Senior PIP Adjuster to join our Claims team. As a Senior PIP Adjuster, you will be responsible for investigating, negotiating, and resolving claims in accordance with policy provisions, best practices, and jurisdictional requirements.

Key Responsibilities:
  • Investigate and analyze claims to determine liability and damages
  • Negotiate settlements with claimants and insureds
  • Responsible for all aspects of each claim, including informal hearings, arbitrations, and small claims litigation
  • Identify potentially suspicious claims and work with the Special Investigations Unit to resolve and negotiate settlements
  • Take recorded statements and maintain accurate and detailed records
Requirements:
  • Bachelor's Degree or equivalent PIP handling experience
  • Typically 3-10 years of experience in claims handling
  • Strong customer service skills and behaviors
  • Maintain constructive working relationships despite differing perspectives
  • Strong organizational and time management skills
  • Ability to negotiate skillfully in difficult situations with both internal and external groups
  • Demonstrates strong written and verbal communication skills
  • Understanding of applicable statutes, regulations, and case law
What We Offer:
  • Comprehensive benefits package, including medical, dental, vision, life, and disability insurance
  • 401K with a company match
  • Tuition reimbursement
  • PTO and company-paid holidays
  • Flexible work arrangements
  • Cultural Awareness Day in support of IDE

The Hanover Insurance Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees and applicants.



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