Warranty Claims Specialist

2 weeks ago


Grand Rapids, Michigan, United States Fun Town RV Full time

Warranty Administrator Job Description

**Job Summary:**

The Warranty Administrator is a critical role within our Service Department, responsible for ensuring seamless warranty repair processes and customer satisfaction.

**Key Responsibilities:**

* Record and process claim information to manufacturer specifications, ensuring accuracy and efficiency.

* Collaborate with manufacturers and concessionaires to resolve warranty claims, ensuring timely and satisfactory outcomes.

* Investigate and resolve overdue, unsettled, and short-paid claims, maintaining a high level of customer satisfaction.

* Verify, process, document, and file warranty forms, adhering to company policies and procedures.

* Receive, reconcile, and record payment summaries from manufacturers and concessionaires, ensuring financial accuracy.

* Possess a working knowledge of Service Department activities, methods, procedures, and policies.

**Requirements:**

* Strong computer skills, with proficiency in MS Excel or Google Sheets.

* High School Diploma or equivalent.

* Excellent organizational and sequencing skills, with the ability to prioritize tasks effectively.

* Exceptional communication and listening skills, with the ability to resolve issues professionally and tactfully.

**Benefits:**

We offer a competitive salary and an excellent benefit package, including:

* Major Medical-Dental-Vision Insurance

* Life Insurance

* Paid Vacation

* Paid Holidays

* 401K (profit sharing)

* Christmas Savings Plan

* Employee Discounts in Company Store

Fun Town RV is an Equal Opportunity Employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the US. Drug screen, driving record, and background checks may be conducted prior to and during employment. The content of this ad and fulfillment of offers is the sole responsibility of Fun Town RV.



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