Insurance Customer Service Representative

4 weeks ago


Grand Ledge, Michigan, United States State Farm Insurance Full time

Job Summary

As a Customer Service Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs by providing accurate and timely information. This includes processing policy changes and updates in the system, handling incoming calls and emails from customers regarding policy inquiries and claims, and collaborating with team members to resolve customer issues and ensure customer satisfaction.

Key Responsibilities

  • Assist customers with their insurance needs by providing accurate and timely information.
  • Process policy changes and updates in the system.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.

Requirements
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Stay up-to-date with insurance products and industry trends to effectively assist customers.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.
  • Meet or exceed performance goals and targets set by the company.

What We Offer
  • Opportunities for continuous learning and professional growth.
  • A collaborative and supportive work environment.
  • A competitive salary and benefits package.


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