Field Service Technician

4 days ago

Charlotte, North Carolina, United States KEMCO Facilities Services Full time
Job Description

Kemco Facilities Services is seeking a skilled and motivated Field Service Technician to join our team. As a key member of our team, you will be responsible for diagnosing, repairing, and maintaining a wide range of commercial kitchen equipment, including ovens, refrigerators, dishwashers, fryers, mixers, and HVAC systems.

Key Responsibilities:
  • Equipment Repair and Maintenance: Diagnose and repair complex mechanical, electrical, and gas-related issues in commercial kitchen appliances and systems.
  • Troubleshooting: Identify and troubleshoot issues in kitchen appliances and systems to ensure optimal functionality and compliance with industry standards.
  • Preventive Maintenance: Perform routine preventive maintenance to ensure equipment is operating efficiently and to prevent unexpected breakdowns.
  • Customer Service: Provide excellent customer service by effectively communicating with clients, explaining repair procedures, and offering solutions to minimize downtime.
  • Safety Compliance: Ensure all repairs and maintenance are performed in accordance with safety regulations and industry standards.
  • Documentation: Maintain detailed records of all repairs, services, and parts used. Prepare and submit service reports and invoices promptly.
  • Inventory Management: Keep track of tools, equipment, and spare parts inventory. Order and replenish supplies as needed.
  • Training and Development: Stay updated on the latest industry trends, technologies, and best practices through continuous learning and training.
Requirements:
  • Education: High school diploma or GED required. Technical or vocational training in appliance repair, HVAC, or a related field is preferred.
  • Experience: Minimum of 2-5 years of experience in repairing and maintaining commercial kitchen equipment.
  • Technical Skills: Strong knowledge of mechanical, electrical, and gas systems. Ability to read and interpret technical manuals and schematics.
  • Certifications: Relevant certifications such as EPA 608, CFESA (Commercial Food Equipment Service Association) certification, or equivalent are a plus.
  • Driving License: Valid driver's license with a clean driving record as outlined with our company policy.
  • Background Screening: Must be able to pass a satisfactory background screening.
  • Physical Requirements: Ability to lift heavy equipment, stand, bend, and work in confined spaces for extended periods.
Skills:
  • Problem-Solving: Excellent analytical and troubleshooting skills to identify and fix issues efficiently.
  • Communication: Strong verbal and written communication skills to interact effectively with clients and team members.
  • Time Management: Ability to manage time effectively, prioritize tasks, and work independently or as part of a team.
  • Customer Focus: Dedicated to providing high-quality service and ensuring customer satisfaction.

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