Field Service Technician for Metal Cutting Machinery

1 week ago


Charlotte, North Carolina, United States Porta North America Full time
About the Role

We are a leading North American branch of a renowned European manufacturer and distributor specializing in metal cutting machinery. We are currently seeking a proficient Field Service Technician to enhance our growing team.

Key Responsibilities:
  • Travel to diverse client locations across North America
  • Diagnose and rectify issues with metal cutting machines utilized in manufacturing
  • Install new equipment at client sites
  • Prepare machinery in our workshop for customer demonstrations and evaluations
  • Collaborate with manufacturing technicians during equipment setups
  • Perform routine maintenance and predictive evaluations on client machinery
  • Engage with clients to fulfill service needs and manage spare parts requests
  • Assist with office tasks such as shipping spare parts and providing remote support during non-travel periods
Required Qualifications:
  • Expertise in operating industrial machinery - experience with metal cutting equipment is preferred
  • Understanding of CNC and PLC programming and troubleshooting
  • Familiarity with hydraulic, pneumatic, and lubrication systems
  • Knowledge of metal cutting techniques and tools
  • Willingness to travel extensively - travel typically lasts one week, with occasional weekend commitments. Estimated travel frequency is around 50-60% of work time
  • Strong interpersonal skills for effective customer communication


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