Field Service Technician for Machine Tools

1 week ago


Charlotte, North Carolina, United States Porta North America Full time
About the Role

We are a leading North American division of a prominent European manufacturer and distributor specializing in metal cutting machine tools. We are currently seeking a qualified Field Service Technician to enhance our growing team.

Key Responsibilities:
  • Travel to diverse client locations across North America
  • Diagnose and rectify issues with metal cutting machinery utilized in production environments
  • Install new equipment at client sites
  • Prepare machinery in our workshop for client demonstrations and evaluations
  • Collaborate with manufacturing technicians during the installation of equipment
  • Perform routine maintenance and predictive evaluations on client machinery
  • Engage with clients to fulfill service needs and manage spare parts requests
  • Assist with office tasks such as shipping spare parts and providing remote service support during non-travel periods
Required Qualifications:
  • Expertise in managing industrial machinery - experience with metal cutting equipment is preferred
  • Understanding of CNC and PLC programming along with troubleshooting skills
  • Familiarity with hydraulic, pneumatic, and lubrication systems
  • Knowledge of metal cutting techniques and tools
  • Willingness to travel extensively - typical travel duration is one week, with occasional weekend stays. Anticipated travel frequency is around 50-60% of working hours
  • Strong interpersonal skills for effective client communication


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