Customer Service Reception Specialist

1 week ago


Queens, New York, United States Queensboro Toyota Full time

Join Our Team at Queensboro Toyota

We are seeking a dedicated Automotive Receptionist who possesses exceptional customer service abilities and a positive outlook. This role is essential in ensuring a welcoming environment for our clients and facilitating their needs efficiently.

Key Responsibilities:

  • Manage incoming calls to the dealership
  • Welcome and assist customers and potential clients
  • Guide customers to the appropriate department and inform relevant personnel of their arrival
  • Collaborate effectively with the sales team
  • Maintain and update customer information
  • Engage with callers and visitors in a courteous and professional manner
  • Draft and prepare various documents including memos and reports
  • Support in scheduling and confirming sales meetings
  • Assist with the vehicle exchange process
  • Contribute to customer satisfaction initiatives
  • Engage in customer retention efforts

Qualifications:

  • Outstanding communication skills
  • Friendly and approachable personality
  • Professional appearance and demeanor
  • Reliable and adaptable to scheduling needs
  • Valid driver's license with a clean driving record
  • Ability to pass background checks and drug screenings

We look forward to welcoming a new member to our team who is committed to providing an excellent customer experience



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