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Customer Experience Specialist

2 months ago

Queens, New York, United States Koeppel Mazda Full time
About Koeppel Mazda

We are a family-owned and operated dealership dedicated to providing exceptional customer service and a wide range of automotive products. Our team is passionate about helping customers find the perfect vehicle and ensuring a seamless buying experience.

Job Summary

We are seeking a highly motivated and customer-focused Business Development Representative to join our team. As a key member of our sales team, you will be responsible for handling incoming calls and internet requests, scheduling appointments, and providing exceptional customer service.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, provide vehicle information, and schedule appointments in a professional and courteous manner.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and management through effective communication and interpersonal skills.
  • Organization: Manage multiple tasks and priorities in a fast-paced environment, ensuring accurate sales documentation and timely follow-up with customers.
  • Product Knowledge: Stay up-to-date on all vehicles, accessories, financing options, and promotions to provide expert advice to customers.
Requirements
  • Customer Service Experience: Proven track record of providing exceptional customer service in a sales or customer-facing role.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Organizational Skills: Strong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • Product Knowledge: Familiarity with automotive products and services, with a willingness to learn and stay up-to-date on new developments.
What We Offer
  • Competitive Salary: A competitive salary based on experience, with opportunities for growth and advancement.
  • Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.
  • Training and Development: Ongoing training and development opportunities to help you succeed in your role and advance your career.
  • Collaborative Team Environment: A collaborative and supportive team environment, with opportunities to work with a diverse group of colleagues and customers.