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Customer Service Representative

2 months ago

Queens, New York, United States Queensboro Toyota Full time

**Job Summary**

Queensboro Toyota is seeking a highly skilled and customer-focused individual to join our team as an Automotive Receptionist. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our dealership.

**Key Responsibilities**

  • **Answering Phones and Directing Calls**: Respond to incoming calls, determine the nature of the caller's business, and direct them to the correct department or person.
  • **Greeting and Receiving Customers**: Welcome and assist prospects and customers, ensuring a positive and professional experience.
  • **Coordinating Sales Efforts**: Work closely with the sales team to direct customers to the correct salesperson, notify them of waiting customers, and introduce customers to sales representatives.
  • **Administrative Support**: Provide administrative assistance, including updating customer records, typing memos and correspondence, and preparing reports.
  • **Scheduling and Confirming Appointments**: Assist in scheduling and confirming sales appointments, ensuring seamless communication with customers and sales teams.
  • **Dealer Exchange Process**: Assist in the dealer exchange of vehicles, ensuring accurate and efficient processing.
  • **Customer Satisfaction and Retention**: Participate in customer satisfaction and retention processes, ensuring high levels of customer satisfaction and loyalty.

**Requirements**

  • **Excellent Communication Skills**: Possess excellent verbal and written communication skills, with the ability to interact with customers and colleagues in a professional and friendly manner.
  • **Positive Demeanor**: Demonstrate a positive and outgoing attitude, with a strong focus on customer satisfaction.
  • **Professional Presentation**: Maintain a professional appearance and presentation, reflecting positively on Queensboro Toyota.
  • **Punctuality and Flexibility**: Be punctual and able to adapt to changing schedules and priorities.
  • **Clean Driving Record**: Possess a clean driving record and a valid driver's license.
  • **Background Check and Drug Test**: Pass a background check and drug test, as required by Queensboro Toyota.