Automotive Customer Care Specialist

2 weeks ago


Queens, New York, United States Koeppel Mazda Full time

Automotive Customer Care Specialist Opportunity at Koeppel Mazda

Koeppel Mazda is actively looking for skilled BDC Representatives to enhance our customer service experience. While prior experience is advantageous, we are open to training motivated individuals. This position offers a fantastic career path for those with a background in automotive or customer relations.

Key Responsibilities:

  • Managing incoming calls and coordinating appointments
  • Addressing online inquiries and setting up meetings
  • Following up with clients post-visit to the showroom
  • Guiding customers in vehicle selection and promoting available products and services
  • Ensuring accurate documentation of sales activities
  • Staying informed about vehicle features, accessories, and current promotions
  • Participating in team meetings and training sessions as necessary
  • Carrying out additional assigned tasks

Required Qualifications:

  • Clear and friendly communication skills
  • Initiative and self-motivation
  • Experience in customer service or phone interactions
  • Reliable and punctual
  • Strong organizational and multitasking abilities
  • Exceptional verbal communication skills
  • Competent in computer and internet usage
  • Professional appearance and conduct

Koeppel Mazda provides a competitive salary commensurate with experience, along with benefits such as health, dental, and vision insurance, a 401K plan, paid time off, opportunities for advancement, and more. We are dedicated to fostering a diverse and inclusive workplace.



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