Customer Service Supervisor

1 month ago

Queens, New York, United States FreightTAS Full time


Job Description:

Customer Service Supervisor

The Import Supervisor oversees the work of Air Import and Customer Service Agents. The Supervisor ensures that shipments are transferred to the warehouse, handed over to customs brokers, and transported to destinations according to customers requirements. Quote requests are monitored and handled by agents and clients.

Responsibilities:

Essential Duties and Responsibilities:
  • Supervise the functions of Import Agents: prioritizing work, determining schedules, assigning daily tasks, establishing or adjusting work procedures to meet changing demands, and ensuring optimum efficiency of all import activities.

  • Train and develop Air Import and Customer Service staff.

  • Supervise and assist in daily import activities, including auditing files for accurate documentation (operation and accounting) and ensuring timely and correct payment to vendors.

  • Reports customer complaints and escalated shipping problems (i.e., delayed, missing, or damaged freight; strikes; embargoes, etc.) to management and participates in problem resolution planning.

  • Executes plans directed by management to resolve complaints, ensure timely work completion, and re-prioritize workflow in critical situations. Provides up-to-date freight status and arranges special trucking for specific hot freight.

  • Oversees billing processes, coordinates collections, and resolves major billing problems.

  • Review and ensure KPIs are kept within the required parameters.

  • Provide quotations for import on both Air and Ocean freight at the customer s request or overseas agent s request.

  • Handle and stage set for particular commodities or important customer on their international and domestic shipments, including triangle shipments.

  • Reviews and updates customer profiles, reviews, and updates rate structures, and supports the sales department with customer information, rates, etc.
Qualifications:

Education and Experience:
  • 2 3 years of experience in a lead or supervisory role or demonstrated leadership/supervisory competencies are required; specific experience supervising others is preferred.

  • The candidate must have direct knowledge of Airports and ocean ports, terminals, agent and carrier services, pricing policies, and import procedures and operations.

  • Must possess excellent customer service skills and grasp extensive knowledge while dealing with various people.

  • 3+ years of experience in Temperature control, special handling, and related equipment for Air and Ocean are preferred but not required.

  • A 4-year college degree is not necessary but preferred. Related experience is more relevant.

  • Must have strong organizational and time management skills.

  • Ability to organize and manage multiple priorities.
Benefits:
  • Medical, Dental, and Vision beginning the 1st of the month following the start date

  • 401k with a company match

  • Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, vacation, and more.
Seniority Level:
  • Mid-Senior level
Industry:
  • Transportation, Logistics, Supply Chain and Storage

  • Wholesale Import and Export

  • Freight and Package Transportation
Employment Type:
  • Full-time

  • Supervisor of Family Services

    2 weeks ago

    Queens, New York, United States Homes for the Homeless Full time

    FAMILY SERVICES SUPERVISORWe are seeking a dedicated and knowledgeable Family Services Supervisor to enhance our team at Homes for the Homeless (HFH). This role is crucial for our Families with Children facility located in the Jamaica area of Queens, NY. As the Family Services Supervisor, you will be instrumental in supporting the Director of Family Services...

  • Supervisor of Family Services

    2 weeks ago

    Queens, New York, United States Homes for the Homeless Full time

    FAMILY SERVICES SUPERVISORWe are seeking a dedicated and skilled Family Services Supervisor to enhance our operations at Homes for the Homeless (HFH). This role is essential for our Families with Children facility, focusing on delivering exceptional support to families in need. As the Family Services Supervisor, you will be instrumental in collaborating with...

  • Teller (Part Time) - Customer Service Representative

    6 days ago

    Queens, New York, United States Popular Full time

    About the RoleWe are seeking a highly skilled and customer-focused Teller (Part Time) to join our team at Popular. As a Teller, you will be responsible for providing exceptional customer service and ensuring that our clients feel completely satisfied with their banking experience.Key ResponsibilitiesCustomer Service: Effectively execute banking transactions...

  • Customer Service Representative

    2 days ago

    Queens, New York, United States Cell Phone Repair Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Cell Phone Repair. As a Sales Associate, you will be responsible for providing exceptional customer service, managing the front-end of the store, and driving sales growth.Key ResponsibilitiesProvide professional and timely customer service to ensure a...

  • Retail Team Supervisor

    6 days ago

    Queens, New York, United States Primark Full time

    Retail Team Supervisor As a Retail Team Supervisor, you will play a crucial role in overseeing the daily operations of our store. Your leadership will ensure that our team delivers exceptional service and maintains high standards of store presentation. Key Responsibilities: Team Management: Lead and motivate a diverse team to achieve sales targets and...

  • Supervisor of Case Management Services

    1 week ago

    Queens, New York, United States Housing Works Full time

    Position Overview:The Case Management Supervisor plays a crucial role in overseeing the operations of the Emergency & Transitional Housing Program (ETH), which provides essential transitional housing and support services for individuals reintegrating into the community after involvement with the justice system. This position involves managing a team of case...

  • Customer Service Representative

    2 days ago

    Queens, New York, United States Doherty Enterprises Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Crew Member at Doherty Enterprises. As a Crew Member, you will be an integral part of our fast-paced and dynamic restaurant environment, working closely with our team to deliver exceptional customer service and ensure a seamless dining experience.Key...

  • Customer Service Representative

    2 days ago

    Queens, New York, United States Queensboro Toyota Full time

    **Job Summary**Queensboro Toyota is seeking a highly skilled and customer-focused individual to join our team as an Automotive Receptionist. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our dealership.**Key Responsibilities****Answering Phones and Directing Calls**: Respond to incoming calls, determine...

  • Customer Service Reception Specialist

    6 days ago

    Queens, New York, United States Queensboro Toyota Full time

    Join Our Team at Queensboro Toyota!We are seeking a dedicated Automotive Receptionist who possesses exceptional customer service abilities and a positive outlook. This role is essential in ensuring a welcoming environment for our clients and facilitating their needs efficiently.Key Responsibilities:Manage incoming calls to the dealershipWelcome and assist...

  • Customer Service Representative

    1 week ago

    Queens, New York, United States Koeppel Hyundai Full time

    Become a valued member of Koeppel HyundaiWe are on the lookout for motivated, innovative, and engaging individuals to join our organization. At Koeppel, we emphasize the professional development of our team members and provide a robust benefits package, competitive salary structures, and a wealth of opportunities for career progression.Our Benefits...

  • MEP Construction Assistant Supervisor

    2 weeks ago

    Queens, New York, United States Laland Baptiste Full time

    Company OverviewLaland Baptiste, LLC is a certified minority and woman-owned construction management and consulting firm. We specialize in delivering innovative and professional services throughout all stages of the construction life cycle. Our commitment to loyalty and reliability extends to our clients, customers, and most importantly, our team...

  • PM Cleaning Supervisor

    4 weeks ago

    Queens, New York, United States teamworkonline Full time

    OverviewIt takes the most talented people to put on the world's greatest tennis event. The US Open Tennis Championships are the highest-attended annual sporting event in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the...

  • Customer Service Representative

    3 days ago

    Queens Village, New York, United States Montini Xavier - State Farm Agent Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and financial services products.Key...

  • Customer Service Representative

    3 days ago

    Queens Village, New York, United States Montini Xavier - State Farm Agent Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Montini Xavier - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and...

  • Lounge Supervisor at American Express Centurion Lounge

    5 days ago

    Queens, New York, United States Sodexo Full time

    Sodexo is seeking a dedicated and experienced Lounge Supervisor to join our team at the prestigious American Express Centurion Lounge in Terminal 4 of JFK International Airport. As a key member of our operations, you will play a vital role in ensuring exceptional customer service and smooth daily operations within this upscale travel...

  • Team Supervisor

    2 weeks ago

    Queens Village, New York, United States Full Circle Beauty Full time

    Compensation: Minimum Pay: $15.50 per hour and Maximum Pay: $17.50 per hour.Company Expectations:All employees are anticipated to adhere to the following standards while performing their duties:Deliver quality work within established deadlines, with or without direct oversight.Engage professionally with colleagues, customers, contractors, and...

  • Facilities Operations Supervisor

    5 days ago

    Queens, New York, United States BRC Full time

    Exciting Career Opportunity in the Social Services FieldPosition: Facilities Operations SupervisorKey Responsibilities:Oversee maintenance operations within the facilityLead and mentor the maintenance teamRequired Qualifications:At least 5 years of experience in facility maintenancePrevious experience in a supervisory roleHigh school diploma or...

  • Facilities Operations Supervisor

    6 days ago

    Queens, New York, United States BRC Full time

    Exciting Role in a Leading Organization within the Social Services FieldPosition: Facilities Operations SupervisorKey Responsibilities:Oversee all aspects of facility maintenance operationsLead and manage the maintenance team effectivelyRequired Qualifications:At least 5 years of experience in facility maintenanceDemonstrated experience in a supervisory...

  • Facility Operations Supervisor

    1 week ago

    Queens, New York, United States BRC Full time

    Exciting Role in a Respected Organization within the Social Services FieldPosition: Facility Operations SupervisorKey Responsibilities:Oversee all aspects of building maintenance operationsLead and manage the maintenance team effectivelyRequired Qualifications:At least 5 years of experience in facility maintenanceExperience in a supervisory roleHigh school...

  • Nursing Supervisor

    5 days ago

    Queens, New York, United States Addus HomeCare Full time

    Position Overview:As a Nursing Supervisor within our esteemed organization, you will oversee nursing operations for a Licensed Home Care Agency. This role is pivotal in ensuring that care aligns with professional standards and adheres to state and federal regulations.Key Responsibilities:Evaluate, plan, and implement nursing interventions to address...