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Customer Service Representative

2 months ago

Queens, New York, United States Cell Phone Repair Full time

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Cell Phone Repair. As a Sales Associate, you will be responsible for providing exceptional customer service, managing the front-end of the store, and driving sales growth.

Key Responsibilities

  • Provide professional and timely customer service to ensure a positive customer experience
  • Manage the front-end of the store, including cleaning and restocking inventory
  • Monitor trends and sales data to identify opportunities for growth
  • Develop and maintain a consistent and efficient workflow
  • Assist with technical questions and provide solutions to customers
  • Upsell and finish sales to meet revenue goals
  • Communicate effectively with customers and colleagues
  • Assist with B2B accounts and maintain organized records
  • Handle customer complaints and resolve issues in a professional manner

Requirements

  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and customer service skills
  • Basic understanding of technical concepts and terminology
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment